Is there a method other than reset() to eliminate userId from segment analytics when using typescript?

I am utilizing the @segment/analytics-next library to track segment events. The following code shows how I initialize a segment analytics and set a userId:

import { AnalyticsBrowser } from '@segment/analytics-next';
let segmentAnalytics = new AnalyticsBrowser('YOUR_WRITE_KEY');
segmentAnalytics.identify('userId123', {
  email: '<a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="5c39243d312c30391c39243d312c3039723f3331">[email protected]</a>',
  name: 'Example User'
});

The above code works successfully in setting a userId.

However, I am now encountering another issue – when the user logs out, I want to reset the userId to null. Unfortunately, TypeScript/Segment does not seem to provide this functionality.

Despite using segmentAnalytics.identify(null), no errors are reported but the userId is not wiped as desired, with all events still carrying the userId.

Even in the official documentation, there is no function provided for wiping the userId:

The documentation mentions that if reset() is called during a user's browser session, it removes both their userId and anonymousId, generating a new anonymousId on the next visit.

This means I would have to retrieve the anonymousId first, then call reset() on the segmentAnalytics, followed by using setAnonymousId to assign the old anonymousId to the new segmentAnalytics after resetting. This method seems cumbersome.

In my opinion, this process is not very user-friendly. When a user logs out, I simply want to use the same anonymousId with a null userId.

Are there any experienced individuals on Stack Overflow who have suggestions on how to achieve this without resorting to using the reset() function?

Answer №1

As per the information provided by the Segment documentation, a user's IDs are stored in their local storage and used as the Segment ID on the cookie whenever possible. If a user returns to the site after the cookie expires, Analytics.js will search for an old ID in the user’s localStorage and set it as the user’s ID again in the new cookie if found. Clearing cookies and local storage will remove all IDs, assigning the user a completely new anonymousID upon their next visit.

If you wish to clear the ID manually, both localStorage and the cookie would need to be reset, which would result in the removal of both the userId and the anonymousId.

To retain the original anonymousId, there are two primary methods:

  1. Rather than allowing Segment to assign anonymousIds, you can set your own.
  2. Alternatively, you can retrieve the existing anonymousId using analytics.user().anonymousId().

In either scenario, store the id securely so it can be retrieved and reassigned after a reset().

Consider whether it is truly necessary to use reset() on logout. Even with multiple users on the same browser, calling identify() for the next user will update the user data accordingly. Perhaps calling reset() before identify() may suffice. In such cases, saving the id may not provide significant benefits. Therefore, letting Segment operate naturally and resetting only when a new user is identified could be a suitable approach for managing logout and login scenarios effectively.

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