What is the method to retrieve a chat that has been ended with JavaScript SDK?

Whenever I attempt to retrieve a closed Twilio Conversation on the frontend using the JS SDK, I encounter a "Not found" error.

Can closed conversations be fetched?

My objective is to enable users to close a conversation while still having access to the message history without the ability to send new messages.

UPDATE: Here is a code snippet showcasing how I am fetching the conversation (this method belongs to a JavaScript class):

public async loadConversation(conversation: ConversationModel) {
  try {
    const twilioConversation = await this.getClient().getConversationByUniqueName(
        conversation.name
    );
    } catch (e) {
      console.error(e);
    }
  }

Answer №1

After conducting internal tests, it was discovered that requesting a closed conversation by its unique name triggers the error you're currently encountering.

Nevertheless, utilizing

getConversationBySid(conversationSid);
successfully retrieves the closed conversation.


We are now investigating why there is a discrepancy between the behaviors of getConversationBySid and getConversationByUniqueName.

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